FREQUENTLY ASKED QUESTIONS

Is the cutlery new?	We can be very lucky sometimes and source cutlery still in its original packaging so we can offer it as new. We cannot legally sell discontinued cutlery as new if we buy it without its original packaging but it will all be in a good 'used' condition.
How do I pay for cutlery?	E-mail your order and you will be sent an invoice via a PayPal e-mail. Open the invoice by clicking on the 'Pay Invoice' button and choose which method of payment you prefer i.e. PayPal, debit/credit card or personal cheque. The full mailing address is shown on the invoice.
What if I buy cutlery I am not happy with?	Fortunately this is not something that happens very often as we do not sell cutlery unless we are sure of a customer's pattern. We only sell cutlery in a 'new, as new, or good 'used' condition'. If we have a rare piece that is 'more used' than our normal stock we will point this out to the customer before purchase.
I thought my pattern was 'Oneida Venetia' but you say it is 'Oneida Will O'Wisp'?	It is the same pattern but as long as you advise the length of the pieces you need we can ensure that you receive the correct items.
I am not sure if the knife I need to replace is 'Table' or 'Dessert' size?	Measure the length from the tip of the knife to the bottom of the handle on the front with a steel rule in mms. or cms.
I thought my pattern was Viners Arcadia but it does not have matt handles?	This pattern was made with glossy handles and it called Viners Tempest
I do not know the pattern name of my cutlery?	Firstly look at our website under the relevant manufacturer. If it is not shown please send an image of a few pieces as a .jpg file (no larger than 640 x 480 pixels) of a few pieces? Also the wording on the back of a fork
Will the pieces I need always be in stock?	Hopefully, but if not we will keep your requirements on file and let you know when they are back in stock.
How long will I have to wait for items 'out of stock'?	Once a pattern is discontinued it is sometimes hard to source so it is not possible to state how long, but we never give up!
What will be the cost of items not in stock?	As there is not a recommended retail price for discontinued cutlery the selling price is dependent on the price we have to pay, so we cannot state this until we have sourced a supply.
How do I know how much to pay if the P&P is not included in the cost of the cutlery?	When you place an order we will e-mail an invoice with a final price including the P&P and insurance which will depend on the gross weight and value.
How do I pay?	By credit card on line, PayPal or by personal cheque
How is the cutlery sent and cost?	If the total value of the cutlery is under £50.00 we use Royal Mail 2nd Class Large Letter or 2nd Class Small Parcels services. If the value is over £50.00 we use Royal Mail Special Delivery Next Day service. A signature will be required upon delivery for all methods of mailing. For very heavy parcels we use a courier. Mailing worldwide we use Royal Mail Airmail if cutlery is under 50.00 British Pounds in value and International Signed For Airmail for cutlery over the value of 50.00 British Pounds. If a parcel weighs over 2 kilograms we use a courier as it is much cheaper.
If I am on the 'waiting' list and I find the cutlery I need from another source shall I tell CutlerySearch?	We would be very grateful if you would in case you are the only person searching for that pattern.
Can I buy individual pieces?	Yes of course

Site Links

Home Page

Please click on the BROWN headings below to see sample pattern knife images for identification purposes

STAINLESS STEEL CUTLERY
PATTERNS:

Amefa Stainless Steel

Arthur Price/John Mason Stainless Steel

Ashberry/Spear & Jackson Stainless Steel

Cooper Bros Stainless Steel

Denby Stainless Steel

Elkington Stainless Steel

Gense Stainless Steel

George Butler - Stainless Steel

Guy Degrenne Stainless Steel

Habitat Stainless Steel

Housley Stainless Steel

John Lewis/Jonelle Stainless Steel

Marks & Spencer Stainless Steel

Noritake Stainless Steel

Old Hall Stainless Steel

Oneida Stainless Steel

Royal Doulton Stainless Steel

Sant'Andrea Stainless Steel

Viners Stainless Steel

Webber & Hill - Stainless Steel

Wedgwood Stainless Steel

Miscellaneous Stainless Steel:

Abert,"Bone-handled" Knives, Dalia, Firth, Flower Garden, Glosswood, Hackman, John Rodgers, Jumbo, Letang Remy, Lucky Wood, Mappin & Webb, Monogram, Norstaal, Royal Albert, St.Medard, Sanderson, Villeroy & Boch, Walker & Hall, WMF, Wostenholm

Miscellaneous Silver Plate

Empty Canteen Boxes

Customers' Comments

Click here to return to Home Page