| Is the
cutlery new? |
If a pattern has only been
discontinued for a few months it is possible. If it
has been discontinued for many years it will be in a good
'used' condition or, if we are lucky, it could be an
'unwanted' gift still in its original packing. |
| What if I buy
cutlery I am not happy with? |
Fortunately this is not
something that happens very often but just return it.
If we do not have a suitable replacement the cost of the
cutlery will be refunded. |
| I thought my
pattern was 'Oneida Venetia' but you say it is 'Oneida Will
O'Wisp'? |
It is the same pattern but as
long as you advise the length of the pieces you need we can
ensure that you receive the correct items. |
| I am not sure if
the knife I need to replace is 'Table' or 'Dessert' size? |
Measure the length from the tip
of the knife to the bottom of the handle on the front in cms. |
| I do not know the
pattern name of my cutlery? |
Firstly look at our website
under the relevant manufacturer. If it is not shown
please send an image of piece preferably the knife via
E-Mail |
| Will the pieces I
need always be in stock? |
Hopefully, but if not we will
keep your requirements on file and let you know when they
are back in stock. |
| How long will I
have to wait for items 'out of stock'? |
Once a pattern is discontinued
it is sometimes hard to source so it is not possible to
state how long, but we never give up! |
| What will be the
cost of items not in stock? |
As there is not a R.R.P. for
discontinued cutlery the selling price is dependent on the
price we have to pay, so we cannot state this until we have
sourced a supply. |
| How do I know how
much to pay if the P&P is not included in the cost of the
cutlery? |
When you place an order we will
e-mail you with a final price including the P&P and
insurance which will depend on the gross weight. |
| How do I pay? |
By cheque or postal order |
| How is the cutlery
sent? |
If the total value is under
GBP32.00 we use Royal Mail Letter or Packet Post. If
the value is over GBP32.00 we use Royal Mail Special
Delivery Next Day service. A signature will be
required upon delivery. |
| If I am on the
'waiting' list and I find the cutlery I need from another
source shall I tell CutlerySearch? |
We would be very grateful if
you would in case you are the only person searching for that
pattern. |
| Can I buy
individual pieces? |
Yes of course |
